GOLPERA is a marketplace where people around the world connect to buy and sell unique stone goods.  

Everything on GOLPERA must be Handmade made of stone or a Craft Supply.

Handmade items are designed and created by the shops that sell them. Because transparency matters on GOLPERA, we ask sellers to list shop members and share information about manufacturers involved in creating their items. Reselling an item you were not involved in creating is not allowed in our handmade category. 
Craft Supplies are tools, ingredients, or materials intended for use in the creation of a new handmade item. Commercially made materials that are ready to use as finished goods may not be sold as craft supplies on GOLPERA.  
Prohibited items, services, and items that violate our intellectual property policies are not allowed on GOLPERA.  

GOLPERA Shops are Independent Businesses

Anyone over the age of 18 can open a shop on GOLPERA.  
GOLPERA shops have their own policies, payment methods, and shipping and fulfillment methods. Shops on GOLPERA must meet GOLPERA’s standards of customer service and honor their shop’s policies. In the unlikely event that a transaction does not go as planned, the buyer and seller should work together to reach a resolution. If they can’t reach a resolution, they can use GOLPERA’s case system. 
Honesty is important to GOLPERA and our community. We ask that shop owners represent themselves, their business, and their items accurately.  
Learn more about buying and selling on GOLPERA in our Seller Guidelines and Buyer Guidelines. 
GOLPERA’s Trust and Safety team may reach out to shops in violation of these guidelines. While we prefer to help you bring your shop into compliance with our rules, GOLPERA may close shops that do not comply. 
We reserve the right to remove listings that aren’t in the letter or spirit of GOLPERA’s guidelines. 

Seller Guidelines

GOLPERA’s marketplace is built on trust. You can earn the trust of your buyers by following these guidelines on how to maintain a transparent shop, provide great customer service, and respect our community.
Maintain a Transparent Shop
People come to GOLPERA to buy unique goods directly from artists, artisans, and curators. Make sure that your items are allowed to be sold on GOLPERA and that you are representing yourself, your business, and your items accurately.
Be sure to fill out your shop’s About page.
Only list items in your shop that are for sale and fall into one of our two categories (handmade or craft supplies). 
Items must be accurately represented in listings and listing photos. 
Be aware that buyers can submit reviews of items they have purchased.
Respect the intellectual property of others. If you feel someone has violated your copyright, you can report it to GOLPERA.
Do not engage in fee avoidance. 
Fee avoidance, which is prohibited by Golpera’s Terms of Use, includes any action taken by the seller in order to avoid paying a transaction fee.
Examples of fee avoidance:
Posting an announcement in your shop that encourages shoppers to purchase the same items listed in your GOLPERA shop from another online selling venue. 
Posting an announcement in an empty shop that directs shoppers to another online selling venue.
Editing a listing's information to change it to an entirely different item.
Contacting another member via Conversations and directing them to buy or sell an item listed on GOLPERA outside of GOLPERA's marketplace.
Completing a transaction off-GOLPERA once it has been initiated on the site.
Do not sell prohibited items. 
For sellers of Handmade items:
Do not resell items in our Handmade category.
Describe every person involved in the making of an item in your shop. 
If you work with an outside manufacturer to make items that you have designed, we ask that you share additional information with GOLPERA and share information about the manufacturers you work with on your shop and listings.

Provide Great Customer Service

The following guidelines will help you meet the highest level of customer service.   
Honor your shipping and processing times.
Respond to GOLPERA and buyers in a timely manner. 
Explain your shop’s policies clearly and honor those commitments. 
Try to work out disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, GOLPERA will help you.
If you are unable to complete an order, you must notify the buyer and cancel the order.

Buyer Guidelines

When you buy from a shop on GOLPERA, you’re directly supporting an independent business.
Because each shop on GOLPERA is unique, policies, payment methods, processing times, and shipping methods will vary. If you have a question about an item or an order, you should contact the shop directly. 
We ask that shops meet GOLPERA’s standards of customer service and honor their own policies. After you’ve purchased an item, you can leave a review. If you have a problem with an order and are unable to reach a resolution with the seller, you can use GOLPERA’s support.  
In order to have the best experience on GOLPERA, be sure to read shop policies and listings carefully. Keep in mind that we do not protect transactions that are completed off of GOLPERA.